Refund Policy

​

________________________________________
Refund Policy for Line by Line Accounting
1. Overview
At Line by Line Accounting, we aim to provide accurate, timely, and reliable bookkeeping services. Your satisfaction matters to us, and we want our refund policy to be clear and straightforward.
This policy outlines when refunds may be issued, how requests are handled, and what limitations apply.
________________________________________
2. Eligibility for Refunds
Refunds may be considered in the following situations:
a. Service Not Delivered
•If we fail to deliver the agreed upon bookkeeping services within the specified timeframe and no revised timeline is mutually agreed upon.
b. Significant Errors
•If the completed work contains material errors that impact financial accuracy and we are unable to correct them within a reasonable period.
c. Duplicate Payments
•If you accidentally submit a duplicate payment, we will refund the duplicate amount in full.
________________________________________
3. Non Refundable Situations
Refunds will not be issued for:
•Services already completed and approved by the client.
•Delays caused by missing or incomplete information from the client.
•Changes in business circumstances after work has begun.
•Monthly subscription or retainer fees for periods already started.
•Third party fees (e.g., software subscriptions, government filings).
________________________________________
4. Refund Request Process
To request a refund:
1.Submit your request in writing to jo.williams.active@gmail.com.
2.Include:
oYour name and business name
oDate of service
oDescription of the issue
oAny supporting documentation
3.We will review your request within 7–10 business days and notify you of the outcome.
________________________________________
5. Resolution Options
Depending on the situation, we may offer:
•A full or partial refund
•A correction or re performance of the service
•A credit toward future services
We will always aim for a fair and reasonable resolution.
________________________________________
6. Payment of Refunds
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.
________________________________________
7. Policy Updates
We may update this refund policy from time to time. The most current version will always be available on our website.
________________________________________
If you want, I can tailor this to your specific business—tone, legal formality, or even add sections like cancellations, retainers, or satisfaction guarantees.